Cross Chiang Mai Riverside
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손님 리뷰
Customer service was beyond excellent. I originally thought I had to check out early, made a mistake and realized after I checked out nearly a day early that I was wrong, and came right back to the hotel and they were able to clean up my room and give it right back to me! When I did actually finally leave, I didn't leave until evening time. After checking out they stored my bags and even offered me a chance to shower on site before I left. Made sure I could order food and get early breakfast when I was doing activities that conflicted with scheduled meal hours. Everyone I spoke with was beyond friendly and super helpful! I also loved the area. I prefer quiet at my hotel stay. While the hotel isn't right in the old town area, I liked that because it was quiet and peaceful, but also close enough to get there very quickly. They even had a shuttle to take you to major locations.
Stephanie
2025년 3월
Staff were amazingly polite and always happy to help., this includes reception, housekeeping, food and beverage staff and the car park valet. The restaurant breakfast is the best I have ever experienced. The room was big and clean and well maintained, with a lovely turn down treat every night. Dinner was lovely and worth the cost. Close enough to get around by Grab, but not central, so more quieter and peaceful. Easy to get Grab to anywhere.
Clifford
2025년 7월
Loved the location, was easy to get taxis in and out of the old town from here but was nice as we were able to then come out of the busy-ness of the city and relax at the hotel where it was lovely and peaceful. The breakfast was really lovely and so nice to sit watching the river every morning. The staff were really lovely and friendly also which made the stay even more enjoyable! The hotel is absolutely beautiful and it was especially nice to lounge by the rooftop pool in the evenings.
Emily
2024년 12월
We booked this as a bit of a last minute treat on our honeymoon in our last day in Chiang Mai. The staff were amazing and so friendly, even though we'd booked short notice they still prepared a Honeymoon surprise for us. The grounds were beautiful, the room and especially the bathroom was luxurious and we very much enjoyed having cocktails by the rooftop pool. We also had dinner at the restaurant which was a fantastic tasting menu and ate breakfast in the morning outside in the gardens. We left feeling relaxed and refreshed and it was a great to end our visit to Chiang Mai.
Chris
2025년 7월
Garden, public area in hotel, location, service
Panporn
2023년 10월
This place is truly an oasis of calm. Calm professionalism, politeness, thoughtfulness and care. Julian and his staff excelled at all times, including through the famous earthquake. I wasn't too keen to be on an upper floor in case of aftershocks and he kindly found me something at ground level. I travel a lot. This was a really nice version of 5-star. Formal but not stiff. Attentive but not intrusive. I will be back.
Shayne
2025년 4월
My partner and I had a wonderful vacation here. It was our birthdays and there were many suppried gifts from Cross team. Welcome kits with our name written on chocolate bars. The room was decorated with the birthday and the PRIDE month theme. Birthday cakes when check in, at dinner and aslo at breakfast. The staff were very friendly and attentive. The breakfast buffet was delicious, with a huge variety of options. Many other wonderful things that I can’t list them all here. We will choose to stay here again when we visit Chiang Mai again.
Nguyen
2024년 6월
We stayed here for our honeymoon, and it was absolutely exceptional. From the moment we arrived, the staff went above and beyond to make our stay feel special – from thoughtful touches in the room to personalized service throughout. The attention to detail and warm hospitality truly made our honeymoon unforgettable. Highly recommended for a romantic getaway!
Sasha
2025년 6월
Food is great Unexpected snack upon arrival, also fruit plate served in room the next day. Spacious room and bathroom
Salinee
2025년 6월
Nice, quiet boutique hotel. Fabulous breakfast in the spacious garden at the river. Interesting architecture and design with many details. Location is near the city but not for walking there (no proper sideways or walking trails), but getting a Grab taxi is easy within a few minutes. The rooftop pool is very relaxing and we were mostly alone. The rooms are nice with a view into the trees/nature near the river. Bathroom spacious and nicely designed. Very friendly staff.
Ines
2023년 3월
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